We aim to provide you with the highest possible standard of customer service. Yet sometimes things can go wrong. If this is the case please let us know and we will do our best to find a quick and fair solution. We will keep you updated throughout our investigation and we will endeavour to resolve your complaint as quickly as possible. More complex situations may require further investigation. If you have a complaint, please contact your adviser first or write to us at Lumin Wealth Management Ltd, Martin Cotter, Second Floor, 4 Beaconsfield Road, St. Albans, AL1 3RD.
You can also email us at martin.cotter@luminwealth.co.uk.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Its website address is: www.financial-ombudsman.org.uk.