We’re always happy to answer queries – please do call us on 03300 564 446 or use our email contact form if you have any questions. You’ll find us friendly, approachable and ready to help. In the meantime, we’ve set out some common questions below.
Our fee covers the provision of advice as follows:
Integrated and actionable advice. Our financial advisers provide advice and guidance on how to best structure your wealth, optimising it for your needs and tax benefits.
Improved diversification. Over- concentrated investments can be risky. By balancing your portfolio across multiple funds and asset classes, Lumin gives you a better spread of investments and lower risk.
Rebalancing. The composition of your portfolio will naturally drift over time as markets move, so Lumin will rebalance your portfolio back to your desired allocation. Experts agree that regularly rebalancing your portfolio can increase returns and reduce risk, but many investors don’t do it because of all the work involved.
Better access to your own money. Your money is always available without a transaction fee. If you have an unexpected life event and need your money, it can be back in your bank account within five business days.
We regularly compare our fees to those charged elsewhere and we are positioned to be very competitive for the service we provide. See our Value of our expertise page.
We use leading financial platforms that provide custodian services, online access, and written statements to all clients. This also means client money is totally separate from the operations of Lumin Wealth.
All the underlying securities in your Lumin portfolio are owned by you and held on your behalf by third-party custodians. In the unlikely event that Lumin Wealth was to close, your money would remain safe, and you would just have to find a new adviser. Lumin Wealth is completely separate from your money, and Lumin Wealth is not able to access your money on any of the platforms on which your investments are held.
Your investments can be viewed on your platform’s internet reporting page or regular written statements. We will explain how you can access your platform online 24/7 and set everything up for you.
Why rebalancing is necessary
Over time, the value of individual funds within a portfolio move up and down, drifting away from their target weights. For example, over the long term, stocks generally rise faster than bonds, so the stock portion of your portfolio will go up relative to the bond portion if you don’t rebalance. Without rebalancing, your portfolio could drift into a different risk level, potentially taking a medium risk-investor into high-risk territory, for example.
How your portfolio is rebalanced
The Lumin Investment team constantly reviews client portfolios and rebalances portfolios every quarter. Should any changes be made in your portfolio we will email you and file the regulatory documents.
When your portfolio gets rebalanced
We carry out a formal Investment Committee meeting and rebalance every quarter.
In exceptional circumstances, we may make changes to portfolios intra-quarter.
We use a combination of the two. Where we have confidence in an active manager outperforming we will use an active fund, providing it passes our fund selection process. Otherwise, we choose the lower-cost passive investment funds and ETFs.
Like all market-based investments, the funds or securities you own in your account are subject to market risk. If the markets are up, your balance will grow. When markets are down, your account balance can go down. Fluctuations are especially hard to predict over the short term, but historic data shows that over the long term your investments are likely to increase. We take great care in selecting investments and always ensure your portfolio is highly diversified to spread out investment risk.
Yes. This is a detailed process and we can guide you through the steps involved.
Our services are charged on a tiered basis, as a percentage of the total assets we manage on your behalf, and agreed with you during account opening.
Of the fee you pay, 0.2% is allocated as the standard platform administration charge, which does not tier down with increased assets under management.
Your remaining fees, after the platform charge, are allocated between our services as follows:
Discretionary Fund Management – 45%
Advice & Servicing – 55%
We’re always happy to hear from professional firms, so do get in touch on 01727 893 333 or use our email contact form if you have any questions.
Go to the Client area page on the main menu. Then scroll down to the correct platform and click on the relevant logo. This will take you to the log on page for your platform.
We are open Monday to Friday from 8:30am to 5.30pm.
Voice-mail is operational 24/7 and any out of hours messages will be picked up once the office is open again.
We aim to respond to these within 24 hours.
You can also contact us via email or the contact form on our website.
We aim to provide you with the highest possible standard of customer service. Yet sometimes things can go wrong. If this is the case please let us know and we will do our best to find a quick and fair solution. We will keep you updated throughout our investigation and we will endeavour to resolve your complaint as quickly as possible. More complex situations may require further investigation. If this is the case, we will give you regular updates until we can provide you with a response.
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